Get Started in Weeks, Not Months
Our streamlined implementation process gets African NGOs up and running quickly. Dedicated onboarding, data migration support, and training in your time zone.
Your Path to Success
A proven process that gets you operational quickly without cutting corners.
Discovery & Planning
We learn about your organization, current systems, and goals. Together, we create a customized implementation plan.
- Kickoff meeting with your team
- Requirements gathering
- System configuration planning
- Data migration assessment
Configuration & Migration
We configure Impactra for your organization and migrate your existing data with full validation.
- System configuration
- User setup and permissions
- Data migration and cleaning
- Integration configuration (Paystack, M-Pesa, etc.)
Training & Testing
Your team learns the system with hands-on training. We test everything before go-live.
- Role-based training sessions
- User acceptance testing
- Workflow validation
- Go-live readiness check
Go-Live & Support
Launch with confidence. Our team provides dedicated support during the transition and beyond.
- Go-live support
- Issue resolution
- Optimization recommendations
- Ongoing success management
Learn Your Way
Multiple training options to fit your team's schedule and learning style.
Live Virtual Training
Interactive sessions with our trainers via video call. Role-specific training for administrators, finance, and program staff.
Self-Paced Learning
Comprehensive video tutorials and documentation. Learn at your own pace with quizzes and certifications.
On-Site Training
We can send trainers to your location for hands-on, in-person training sessions tailored to your team.
Ongoing Support
Questions don't stop after go-live. Our support team is available in African time zones for ongoing assistance.
We're Here When You Need Us
Comprehensive support designed for African nonprofits, with coverage in your time zone.
Dedicated Support for Every Customer
Every Impactra customer gets access to our full support experience — no tiers, no gatekeeping.
- Email and chat support during African business hours
- Phone support with priority response times
- Dedicated success manager for your organization
- Knowledge base and self-service documentation
- Regular check-ins and optimization reviews
- Custom training sessions for your team
- On-site training available upon request
- Emergency support for critical issues